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Service - It's all about taking care of YOU!

Where does service begin, or for that matter, when does it end?  What exactly is "service" and what does all this mean to you?  There is a significant difference between maintenance and service although many in our industry confuse the term.  Let us explain what we think customer service is all about.  After all, at you service, has been our motto for over twenty years.  We think you are entitled to know just what it means.

It starts to being of service to the world at large by providing timely and informative news on a variety of topics including FCC licensing rules, grant information, system planning, technical standards, and the list goes on.  That is why we take the time to maintain a Blog page that draws readers from around the world. http://falconinfo/blogspot.com is available for you and others who want to cut through the razzle dazzle advertising claims of those who omit giving you the true facts or bend them to fit their objectives.  Perhaps this is why our Blog page pulls over three times as many readers as our regular web page!

Service is about providing product information that goes far beyond that of most other suppliers, and in some cases, beyond that of even the original manufacturers.  Here are a few links to web pages developed by Falcon Direct as a aid to to those we serve.

Critical RF RoIP Systems - www.SDRPlus.us
Eagleye Vehicle Camera Systems - www.vehiclecameras.us
Firecom Vehicle Intercoms - www.falcondirect.com/intercoms
HYT Communications Products - www.falcondirect.com/HYT
ICOM Communications Products - www.icomfuture.com
Midland Communications Products - www.midlandradios.us
Motorola Communications Products - www.motosbest.com
Relm/BK Communications Products - www.falcondirect.com/Relm
Ritron Wireless Products - www.usa-radio1.com
TEKK Communications Products - www.falcondirect.com/TEKK
US Fleet Tracking Systems - www.falcondirect.com/GPS

There is another kind of service which involves helping others do their jobs a little better (mayors and county administrators for example.  Additional information is available at www.communityalliance.info.

Service means selling to you at the price you want to pay with the services provided that you want.  You have a choice of Best Value Pricing that includes premium care with free programming, free shipping, no charge for credit card payment, DOUBLE the standard manufacturers warranty plus free on-line or phone tech support.  As a government agency, public safety organization, or school; you can choose to purchase at Federal or State Contract discounts.  Or, if you know what you want, and just want a low price, choose our guaranteed low price plan. See www.falcondirect.com/Prices for additional information.

If your definition of service means maintenance, you may want to take a look at the Services section of this web page, or for a special web site especially dedicated to service for our customers, please visit www.ultracareplus.us.

Copyright 2010 - Falcon Direct, Inc.
This page was last updated on 02/01/2010